Firstsource Solutions Limited, a leading global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced the appointment of Kumaran Shanmuhan as its Chief Strategy Officer, effective September 15, 2025.
Kumaran’s appointment marks a significant step in advancing Firstsource’s UnBPO™ vision – a transformative reimagining of outsourcing built on expertise, technology, and outcome-driven solutions. In his new role, he will lead the strategic consolidation of hyper-personalized solutions, AI-driven operations, domain expertise, and partnership-led initiatives to drive market momentum and accelerate growth.
Commenting on the appointment, Ritesh Idnani, Managing Director & CEO, Firstsource, sai, “As the industry undergoes a fundamental shift from labor arbitrage to technology-driven, outcome-focused solutions, having a bold strategy is critical to staying ahead of disruption. Kumaran’s deep expertise in enterprise AI strategy, platform commercialization, and business transformation uniquely positions him to lead our strategic agenda. His ability to connect technology innovation with real-world business outcomes will be instrumental in advancing our UnBPO™ vision.”
With over two decades of leadership experience in technology, operations, and business transformation, Kumaran has built and scaled consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. He has a proven track record of driving enterprise AI adoption and delivering tangible business outcomes.
Expressing his enthusiasm, Kumaran Shanmuhan, Chief Strategy Officer, Firstsource, said, “I am excited to join Firstsource at such a pivotal moment in its journey. The UnBPO™ approach challenges legacy thinking and delivers agile, tech-led solutions that create disproportionate value. I look forward to working with our teams and partners to drive sustained growth and meaningful impact for our clients.”
Kumaran’s appointment underscores Firstsource’s commitment to leading the industry’s transformation, where agility, relevance, and technology-driven outcomes define success.
