NiCE, a global leader in AI-powered customer experience (CX) platforms, has announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. This is a newly created role in which Chandra will head NiCE’s Global Customer Operations division, driving organization-wide alignment, execution, and operational excellence. He will report directly to Scott Russell, Chief Executive Officer, and join the company’s Executive Leadership Team (ELT).
Chandra joins NiCE from The Walt Disney Company, where he served as Senior Vice President, Customer Experience. A seasoned global leader with decades of experience across Disney, Meta, and Hewlett Packard Enterprise (HPE), he has consistently delivered transformative operational growth through innovation and customer-centric strategy.
“Arun’s leadership will further strengthen NiCE’s operational foundation as we continue to accelerate our AI-first vision,” said Scott Russell, CEO, NiCE. “He brings a rare combination of technological expertise, strategic clarity, and global operational discipline. His deep understanding of customer experience transformation, combined with his familiarity with NiCE, positions him perfectly to help scale our business and enhance customer outcomes worldwide.”
At Disney, Chandra modernized the customer experience function for the company’s $24 billion streaming business, serving 195+ million subscribers worldwide. His work integrated advanced AI and automation to enhance engagement, minimize friction, and build long-term customer loyalty—establishing Disney’s digital operations as a benchmark for excellence.
As COO at NiCE, Chandra will oversee an integrated Global Customer Operations division that brings together key business enablers including Partners, CX Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.
“I am thrilled to join NiCE at such a defining moment for the industry,” said Arun Chandra. “NiCE’s leadership in AI-powered customer experience and its commitment to operational excellence are unmatched. I have a deep understanding of the significant impact NiCE delivers for leading organizations, and I’m excited to build on that foundation, scaling global operations, deepening partnerships, and ensuring every customer interaction reflects the innovation and integrity that define NiCE.”
Chandra holds an MBA from the Leavey School of Business, Santa Clara University, an MS from The Ohio State University, and a BS from the Indian Institute of Technology. He has also completed executive programs at Harvard Business School, including Finance for Senior Executives, Audit and Compensation Committee Program, and Making Corporate Boards More Effective.
